Shipping
PLEASE USE A "PHYSICAL ADDRESS" FEDEX WILL NOT DELIVER TO A P.O. BOX!
Most all of the products on this site are at our warehouse and will be shipped the same or next business day your order is placed. Orders placed after 3 PM PST will be shipped the next business day. Some of the products come from a secondary warehouse and may come in a separate shipment.
We ONLY ship to ALL of the United States. All orders are shipped FedEx Ground. USPS Priority Mail is used when shipping outside of the contiguous United States or in certain expedited shipping circumstances.
If you have a special shipping need not available on our site, please contact us at support@favoritegardenfountains.com or call us at (800) 983-2799 and we will do our best to accommodate you.
*Please put a phone number where you can be easily reached when placing your order. This is for YOUR benefit in the event the carrier has a problem with your package or locating your property.
What is Freight Delivery?
Freight delivery means your product will be shipped and arrive via a large truck. Freight delivery is used when the size and/or weight of the product is too large to ship using small package carriers (UPS, FedEx).
How are delivery arrangements made?
To provide a higher level of service, the freight carrier will work with you directly to arrange a delivery date and time. Once your product arrives at the local dock it will be switched to a local delivery driver and truck. The local freight driver should call you to arrange an appointment within 24 hours of delivery.
What does freight delivery include?
Basic freight delivery includes the delivery of your purchase to the requested delivery address and the driver helping you with the removal of your packages from the delivery truck. This is also called "tailgate delivery." It does not include delivery inside your house, apartment, or office, nor does it include any unpacking, set-up, or installation of the product.
If additional services such as in-home delivery, set-up, and debris removal are included or optional, this will be listed in the Product Details section of the product page.
Do I need help to move the product inside?
If you are ordering a large or heavy item, please keep in mind that you may need the assistance of one or more people to transport the item from the delivery truck into your home.
Freight drivers are expected to notify you of delivery day, time, and service options, so that you can make the appropriate arrangements if moving your item inside is necessary.
Most freight carriers offer special service options (such as transporting items from the truck into your house, apartment, or office), which you may arrange directly with the freight carrier company. These typically involve additional charges payable to the freight carrier upon delivery.
What if I need to cancel or return my order?
Orders cannot be canceled after shipment (please refer to our Cancellation Policy). If you refuse a freight carrier delivery, you will be charged delivery to and from the shipping address. Please review our return policy for complete details.
What if I'm not home at the scheduled delivery time?
Freight drivers are expected to provide reasonable advance notice of delivery day and time. If you are absent for a scheduled delivery and your absence results in an inability to deliver, a second delivery fee may apply.
If a product is marked for Free shipping, this applies only to the 48 Contiguous United States and only to the products that are identified as Free Shipping products.
Store Pick up applies only to customers that will pick up the item at our physical location at 22732 Cypresswood Dr, Spring, TX 77373