Returns Policy
You'll absolutely love our products and services.
Favorite Garden Fountains
Return Policy:
Fountains and Physical Products
We have a 30 day return policy from the time you receive your merchandise.
100% of your purchase price will be refunded, provided the conditions below are met. There is no refund for shipping and handling charges.
We must be notified of a return/exchange within 10 days after you receive your order.
A 15% re-stock fee will be charged on all returns (held on refund) that are not due to our error.
*If the return is NOT a result of our error and FREE SHIPPING was offered, you will be charged the original shipping expense we incurred shipping your product to you
We must receive the return merchandise within 30 days of issuing the return authorization.
The returned merchandise must be in new, unused, condition and include all accessories, packaging material, literature, warranty cards, instructions etc. that came with the equipment.
Ship the return with insurance. We cannot be responsible for loss or damage that occurs before the item is returned to us. Therefore, the insurance is for YOUR protection.
Digital Products:
You're fully protected by a 100% money-back return policy.
Here's how it works...
If for some reason you're dissatisfied at any time during the first 30 days after purchase, simply return all products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a full refund. You'll get your money back. That's a firm promise and commitment.
If for some reason you're dissatisfied 31 or more days after purchasing using a multi-payment option (such as monthly or 3-pay), simply return all products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a refund of any part of the purchase price you have paid in the last 30 days. We will refund that portion of the purchase price.
In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e. we could resell them because they're in good condition). Returned physical products are subject to a re-stocking fee equivalent to 10 % of the purchase price.
E-mail your refund requests to info[at]favoritegardenfountains.com. Please include the words “Refund Request” in the subject line of your e-mail.
Send your written refund requests by mail to:
Favorite Garden Fountains
Attn: Returns Department
22732 Cypresswood Dr
Spring, Texas 77373
United States
To serve you and other customers better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers.
Please remember that asking for a refund but continuing to use the products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
This Returns Policy was last updated on 04-10-2011.
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